IT Technical Support

Our company consists of life-long learners, with a passion for innovation and ownership of their progress. Our team provides the rare mix of certification, experience and team spirit that makes the difference in implementing performant IT solutions.

You’re a great fit if you

Identify with a technical, growth mindset,
Describe yourself as an analytical, logical person, Have great communication and presentation skills,
Are a teamplayer as well as an independent learner,
Are a fluent English speaker,
Have a Bachelor’s Degree in a technical field such as Cybernetics, Economics, Informatics, Mathematics.

Specific activity

▪ Participate in trainings in order to learn the capabilities of the specific Microsoft Dynamics 365 CRM platforms,
▪ Perform primary researches about the specific business and technical topics,
▪ Participate in different analysis meetings in order to understand the business and technical logic of a development, the clients’ needs and the matching solutions,
▪ Familiarize yourself with the best practices in order to support our client’s success,
▪ Research, diagnose, troubleshoot and identify solutions to resolve issues given through a ticketing system,
▪ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams,
▪ Ask targeted questions to quickly understand the root of the problem,
▪ Build positive relationships with external and internal stakeholders to enable quick and high quality resolutions.
▪ Communicate in an assertive manner to multiple stakeholders,
▪ Develop your presentation skills by participating in live trainings and presentations held by our senior colleagues.

Job Location: Bucharest Remote
Job Category: Full-Time

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