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How to migrate Dynamics CRM to Dynamics 365 ( in 10 steps or more)

Migrating Dynamics CRM to the cloud is not a new topic for us. In the past, we have analyzed the advantages and disadvantages of such a migration, in order to encourage businesses to make informed decisions about the systems they use and through which departments operate. Considering that a well-informed...

Pros and Cons of migrating Dynamics CRM to Dynamics 365

With the growth of Cloud Computing services, such as Microsoft Azure, AWS or Google Cloud, more and more entrepreneurs are deciding to outsource storage services and migrate their software and storage to online mediums. In the following article, we aim to discuss the advantages and disadvantages that we must consider...

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Orchestrating CX with Dynamics 365 Marketing

2 November 2021 | by Radu Mitrea, Marketing Manager As the pandemic forced the world into a Hyper-Digitalization era, enterprises and businesses are forced to adopt agile CX (Customer Experience) strategies in order to keep up with a select few market leaders and remain profitable. Customer expectations regarding great experiences...

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Dynamics Intelligent Order Management – Stay ahead of your growing E-commerce needs

A new way of managing your order lifecycle The COVID-19 Pandemic that has hit the world in 2020 has brought forth a new era in regards to online retail and after-purchase experiences, creating an ever-increasing need for fast delivery and a seamless buying experience. This makes entering any retail market,...

Automation of workflows for authorities, the solution for letting bureaucracy go

As elections unfold all across Europe, amid Covid-19 pandemic, the urge to digitalize local and central administrations and to make significant leaps in facilitating online acces is growing. While some steps have been made, there is still a full range of operations and services that could be significantly improved.  When it comes to administrative authorities, either local or central, there are usually 2 major conflicting realities: a relatively small number of employees and a huge amount of tasks to be done. Over the last years (with all their challenges), the gap between them has widened, turning social assistant into (just) clerks and minimizing the efficiency of sensitive law-abiding processes. Moreover, the financial toll it`s taking on local budgets especially, has determined upper management to search for fast, scalable and easy-to-use technology., RPA is one of the best option for unloading bureaucracy and saving the day. Let`s take a round about look at eligible candidates for RPA-based solutions:   1.Debt recovery  …

Are legacy systems RPA compatible?

One of the main concerns when adopting new technology is the way it will integrate with the existing systems. Legacy systems are part of a company`s backbone and they usually took years in terms of arhitecture and deployment. But are they flexibile enough for the current everchanging market?   The whole idea of a system is largely viewed as a perfect integrated ensemble of parts that together, do a better job than the individual parts. But innovation is, from more than one point of view, disruptive. It initially shatters the seemingly circular processes that these systems have been relying on. And this is why the large scale adoption has been delayed.      As time passes and innovation becomes an approachable novelty, the market`s dynamics usually brings about a rise of interest. RPA, for example, was firstly seen as a Band-Aid type of solution. Since it has evolved and has become comprehensibile and available to mass markets, it is turning into a legitimate systemic tool. In regards to its relationship with legacy systems, RPA needs to be evaluated against other approaches to integration as this is not a ‘either or’ situation, but rather a continuum set of approaches to integration.   Characteristics of different forms of system integrations     Versatility  Scalability  Accuracy  Running  cost …

All roads lead to innovation: RPA in freight management

As retailers and manufacturers move to restock depleted inventories, trucking and freight companies in general are reporting stronger freight demand. The upswing in demand and spot-market pricing is raising costs for businesses hustling to replenish goods after coronavirus lockdowns. In an attempt to balance the market, the technology seems to…

ROI in RPA

Investments are the main boosters for companies’ development and they create opportunities for organizations to drive success. Before, but mostly after the pandemic, the issues of if/where to invest have become the subject of intense scrutiny. The markets are fluctuating, new technologies emerge and everybody`s working their way back from…

5 signs that your company is ready for digitalization

Although it`s not a new term digitalization is, once again, a hot topic these days. The need of flexibility in front of disruptive situations, of working anytime anywhere or migrating the business online – these are issues that were  brought again into the spotlight by the pandemic. Finding feasible solutions…

Empowering the workforce through RPA

Companies have the opportunity to reap the benefits of a virtual workforce, with the rise of robotic process automation. To name only a few, these benefits include saving employees’ time, improving productivity and enhancing employee and customer satisfaction. But the further development of artificial intelligence (AI) technologies has driven the…

How to discover what company processes you should automate

Every business consultant and partner is advocating these days for digitalization. Depending on industry and status quo of each company, the final solution may differ from one case to another, leaving the door open for mixing tools and surprise strategies. Nevertheless, the question <Where to begin?> remains one of the…

5 new ways AI is making an entrance in our lives

  Our everyday lives have always been influenced by the leaps and peaks that technology has undergone. It is usually a paced influence, since there is a normal curve of adoption- a curve that is predictable, measurable and manageable. But the rhythm has been going up lately: innovations, uni &…

At the crossroads of innovation and tradition. What path will your business take?

A recent study published by Accenture mirrors the emerging of a new post-pandemic world, where Europe has the unexpected chance to choose a path of both innovation and traditional values. At a deeper and closer look, Europe needs to acknowledge the gap of profitability and productivity and find its pace….

The rise of email marketing and how to make the best of it

While it has always been a classic tool with foreseeable results, the Covid-19 pandemic has unexpectedly given a thrust to email marketing. When all communication channels went online, emails have claimed their way back to the top of daily go-to business tool. Before the pandemic, there has been a long-time…

The minimization of risk: services that can keep you safe during crisis

Damage control is that kind of subject that nobody wants to talk about: complicated, costly and painfully unavoidable. But it is an essential part of any contingency plan that most companies, especially these days, put up for dark days. After a thorough analysis of strengths and weaknesses (SWOT, of course),…

Technology, the surprising help in crisis management

As the coronavirus pandemic is unfolding, its effects on businesses, markets and overall economy are becoming more and more obvious. Beyond the immediate medical concerns and health supplies management, the travelling and circulation interdiction have affected the way countries, organizations and individuals are dealing with supplies, expenses and work patterns….

Climate change and RPA

  Climate change is a subject that is so present on the social agenda these days and whose underlying causes are thoroughly analyzed by EU institutions. But it is causing less seen effects on the business market:  major industries are forced to change their business model, medium and long term…

Work hard or smart?

The human kind has answered a long time ago the legit question: Do we even need robots? It did so in 1961, when the first industrial robot (named Unimate) has been put to work in a General Motors` factory. Nowadays, there are a lot of machines and appliances, including household…

2020

Why RPA should be on your mind in 2020

As the year begins to unfold, so do the plans that each company has in place for this year`s challenges. No matter the area of expertise, technology and its breakthroughs are always a hot topic and an important investment attraction point. When shaping your strategy for innovation and development, take…

From the potential customer to the order

The sales process in Dynamics 365 for Sales can help you make more sales and bring more customer satisfaction. You can achieve more consistent sales interactions by following the sales process through each step, from creating a potential customer to closing the sale. You also get to have a complete...

Optimizing the customer experience using CRM solutions

Constantly delivering services that will completely satisfy your customers throughout the entire sale process and keeping them loyal is a desire of any company. However, the mentioned goal is often a challenge and even unrealistic when the sales, marketing or service data of the company are in several closed systems...

Attractive and effective email marketing campaigns with Dynamics 365

E-mail is a key component of most online marketing campaigns. Using Microsoft Dynamics 365 for e-mail marketing campaigns allows you to quickly create compelling, professional-based, customized messages. E-mail marketing in Dynamics 365 works quite differently compared to the standard Outlook e-mail you already use. Here are some of the most...