{"id":558,"date":"2018-08-07T13:48:41","date_gmt":"2018-08-07T13:48:41","guid":{"rendered":"https:\/\/linksoft.ro\/staging\/staging\/website2.0\/?page_id=558"},"modified":"2021-10-19T14:15:04","modified_gmt":"2021-10-19T14:15:04","slug":"microsoft-dynamics-365-customer-service","status":"publish","type":"page","link":"https:\/\/linksoft.ro\/staging\/microsoft-dynamics-365-customer-service\/","title":{"rendered":"Microsoft Dynamics 365 Customer Service"},"content":{"rendered":"

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Dynamics 365 Customer Service<\/h1>\n

Descoper\u0103 solu\u021bia end-to-end care ofer\u0103 asisten\u021b\u0103
\nconsecvent\u0103 \u0219i conectat\u0103 pe toate canalele.[\/vc_column_text]

Contacteaz\u0103-ne<\/a><\/div>[\/vc_column][\/vc_row][vc_row offset_top=”180″ class=”partenerul”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]

Provoc\u0103ri mari, oportunit\u0103\u021bi uria\u0219e<\/h2>
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Standardele de afaceri se redefinesc \u00een func\u021bie de nevoile clien\u021bilor. Consumatorul dore\u0219te r\u0103spunsuri rapide \u0219i vrea s\u0103 \u0219tie c\u0103 problemele sale vor fi rezolvate. Microsoft Dynamics 365 \u00ee\u021bi pune la dispozi\u021bie solu\u021bia perfect\u0103 pentru a face fa\u021b\u0103 a\u0219tept\u0103rilor din ce \u00een ce mai mari ale clien\u021bilor. Cheia afacerii tale este s\u0103 r\u0103spunzi rapid pe multiplele canale pe care clien\u021bii le utilizeaz\u0103. Microsoft Dynamics 365 CRM Customer Service te ajut\u0103 s\u0103 \u00ee\u021bi dep\u0103\u0219e\u0219ti concuren\u021ba \u0219i s\u0103 adaugi valoare serviciilor tale. Prin p\u0103strarea unui istoric al comunic\u0103rilor vei anticipa problemele ce pot ap\u0103rea \u0219i vei oferi rapid solu\u021bia potrivit\u0103; astfel, gradul de satisfac\u021bie al clien\u021bilor cre\u0219te.<\/p>\n

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De ce s\u0103 \u00ee\u021bi gestionezi activit\u0103\u021bile cu Dynamics 365 Customer Service?<\/h2>
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Interac\u021biune<\/h3>\n
    \n
  • Portal Self-Service\u00a0<\/strong>\u2013 Un portal cu o baz\u0103 de date bogat\u0103 \u00een r\u0103spunsuri este o solu\u021bie perfect\u0103 prin care po\u021bi oferi clien\u021bilor t\u0103i solutii pentru orice problem\u0103.<\/li>\n
  • Anticip\u0103 nevoile clien\u021bilor t\u0103i<\/strong>\u2013 Analiz\u00e2nd informa\u021bile clientilor, po\u021bi urm\u0103ri trendurile \u0219i poti fi proactiv \u00een deciziile luate pentru rezolvarea \u00een cel mai scurt timp a problemelor ap\u0103rute.<\/li>\n
  • Folose\u0219te inteligen\u021ba artificial\u0103<\/strong>\u2013 Ob\u021bine o eficien\u021b\u0103 maxim\u0103 utiliz\u00e2nd un proces personalizat de \u00eentreb\u0103ri \u0219i r\u0103spunsuri pentru a culege date \u0219i a anticipa poten\u021biale probleme.<\/li>\n
  • Mobilitate <\/strong>\u2013 Fii preg\u0103tit \u00een orice moment \u0219i asigur\u0103-te c\u0103 operatorii t\u0103i au acces la solicit\u0103rile clien\u021bilor oriunde, pe orice dispozitiv mobil.<\/li>\n<\/ul>\n

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    Rapid \u0219i Personalizat<\/h3>\n
      \n
    • Chat integrat<\/strong>\u2013 Prin intermediul suportului live (Live Assist) po\u021bi \u00eembun\u0103t\u0103\u021bi calitatea interac\u021biunilor cu clien\u021bii si suportul oferit acestora.<\/li>\n
    • Canale online la dispozi\u021bia clien\u021bilor t\u0103i<\/strong>\u2013 Beneficiezi de navigarea pe internet partajat\u0103, apeluri video \u0219i robo\u021bi de asisten\u021b\u0103, pentru a oferi o experien\u021b\u0103 de asisten\u021b\u0103 de ultim\u0103 genera\u021bie.<\/li>\n
    • Servicii personalizate\u00a0<\/strong>\u2013 Personaliza\u021bi fiecare interac\u021biune, p\u00e2n\u0103 la ultimul detaliu, utiliz\u00e2nd informa\u021bii furnizate de motorul de analiz\u0103 al platformei, utiliz\u00e2nd date din apeluri anterioare sau remedieri anterioare.<\/li>\n
    • Gestionarea timpului<\/strong>\u2013 Crea\u021bi fluxuri automate care s\u0103 asigure durata minim\u0103 a apelului pentru fiecare operator.<\/li>\n<\/ul>\n

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      Utilizeaz\u0103 Datele<\/h3>\n
        \n
      • Ascult\u0103 ce \u00ee\u021bi trimit clien\u021bii<\/strong>– Creeaz\u0103 oportunit\u0103\u021bi de optimizare pentru experien\u021bele clien\u021bilor prin chestionare directe \u0219i forumuri de discu\u021bii.<\/li>\n
      • Ac\u021bioneaz\u0103 inteligent<\/strong>\u2013 Structureaz\u0103 echipa \u0219i aloc\u0103 resursele, \u00een func\u021bie de solicit\u0103rile primite, tendin\u021bele \u0219i obiceiurile de comunicare.<\/li>\n
      • Adapteaz\u0103-te rapid<\/strong>\u2013 Urm\u0103re\u0219te solicit\u0103rile clien\u021bilor cu alerte \u0219i notific\u0103ri \u0219i ia decizii, \u00een cuno\u0219tin\u021b\u0103 de cauz\u0103, c\u00e2t mai rapid posibil, pentru a rezolva solicit\u0103rile.<\/li>\n
      • Optimizeaz\u0103 rezultatele<\/strong>\u2013 Cre\u0219te implicarea echipei pentru a-\u021bi atinge obiectivele, adaug\u0103 bonusuri \u0219i stimulente pentru a spori motiva\u021bia \u0219i performan\u021ba echipei.<\/li>\n<\/ul>\n

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        Beneficiile membrilor companiei<\/h2>
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        \n\n\t
        \"\"<\/div>

        General Manager<\/h3>\t\t
        \n\t\t\t

        Cu doar c\u00e2teva click-uri, managerii au access la interfe\u021be \u0219i rapoarte despre progresul echipei, pentru a \u0219tii imediat ce trebuie \u00eembun\u0103t\u0103\u021bit. De asemenea, ai acces \u0219i la informa\u021bii despre clien\u021bi, pentru a le folosi \u00een luarea deciziilor importante pentru companie.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=”1\/3″]

        \n\n\t
        \"\"<\/div>

        Customer Service Manager<\/h3>\t\t
        \n\t\t\t

        Managerul de Customer Service se asigur\u0103 de reten\u021bia clien\u021bilor profitabili \u0219i g\u0103se\u0219te modalit\u0103\u021bile optime pentru a adauga valoare serviciilor oferite.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=”1\/3″]

        \n\n\t
        \"\"<\/div>

        Customer Service Representative<\/h3>\t\t
        \n\t\t\t

        Prin accesul la baza de date \u0219i la procedurile ce trebuie urmate, c\u00e2t \u0219i la istoricul comunic\u0103rilor cu clien\u021bii, reprezentan\u021bii de rela\u021bii clien\u021bi dispun de toate datele de care au nevoie pentru a rezolva problemele \u00eentr-un timp c\u00e2t mai scurt.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][\/vc_row][vc_row offset_top=”180″ class=”sectiunea2″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]

        Contacteaz\u0103-ne acumlas\u0103-ne un mesaj \u0219i unul din consultan\u021bii no\u0219tri te va contacta \u00een mai pu\u021bin de 24 de ore<\/small><\/h2>
        [\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row offset_top=”180″ css=”.vc_custom_1614886909463{padding-bottom: 25px !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][wpforms id=”7196″ title=”false” description=”false”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

        [vc_row offset_top=”180″ is_overlay=”enable” overlay_opacity=”65″ overlay_color=”#192435″ class=”hitb” css=”.vc_custom_1613418400617{background-image: url(https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Asset-12.png?id=6558) !important;}”][vc_column][vc_column_text class=”titlu-pagina”] Dynamics 365 Customer Service Descoper\u0103 solu\u021bia end-to-end care ofer\u0103 asisten\u021b\u0103 consecvent\u0103 \u0219i conectat\u0103 pe toate canalele.[\/vc_column_text][\/vc_column][\/vc_row][vc_row offset_top=”180″ class=”partenerul”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text] Standardele de afaceri se redefinesc \u00een func\u021bie de nevoile clien\u021bilor. Consumatorul dore\u0219te r\u0103spunsuri rapide \u0219i vrea s\u0103 \u0219tie c\u0103 problemele…\n<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-558","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages\/558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/comments?post=558"}],"version-history":[{"count":0,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages\/558\/revisions"}],"wp:attachment":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/media?parent=558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}