{"id":6863,"date":"2021-02-28T10:44:40","date_gmt":"2021-02-28T10:44:40","guid":{"rendered":"https:\/\/linksoft.ro\/staging\/staging\/?page_id=6863"},"modified":"2021-10-14T09:52:21","modified_gmt":"2021-10-14T09:52:21","slug":"support-services","status":"publish","type":"page","link":"https:\/\/linksoft.ro\/staging\/support-services\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row offset_top=&#8221;180&#8243; is_overlay=&#8221;enable&#8221; overlay_opacity=&#8221;65&#8243; overlay_color=&#8221;#192435&#8243; class=&#8221;hitb&#8221; css=&#8221;.vc_custom_1613418133162{background-image: url(https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Asset-1111.png?id=6602) !important;}&#8221;][vc_column][vc_column_text class=&#8221;titlu-pagina&#8221;]<\/p>\n<h1>Support<\/h1>\n<p>We continuously address your specific needs by<br \/>\ndeveloping new functionalities and optimizations.[\/vc_column_text]<div class=\"text-left\"><a href=\"\/en\/contact\/\" title=\"Contact\" data-custom-color=\".btn-custom-b291433d {background-color: #1e53a8;}\n.btn-custom-b291433d:hover {background-color: #163e7d;}\" class=\"btn btn-solid btn-rounded btn-custom btn-lg buton-titlu btn-custom-b291433d\">Contact Us<\/a><\/div>[\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;partenerul&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<h2 class=\"block-title text-dark text-center\">Continuous Innovation<\/h2><hr class=\"hr-solid hr-custom\" style=\"border-top-color: #e32636; border-top-width: 2px; opacity: 1;\">[vc_column_text]<\/p>\n<p style=\"text-align: center;\">It often happens that software support requests are superficially handled by consultants that have already moved on to the next development tasks or another project. To solve this problem, we have established a dedicated support team, which focuses exclusively on supporting existing customers and specifically address difficulties and problems they encounter. We are always ready to answer any questions or optimization requests for the systems we develop.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;sectiunea2&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<h2 class=\"block-title text-dark text-center\">How we support our solutions<\/h2><hr class=\"hr-solid hr-custom\" style=\"border-top-color: #e32636; border-top-width: 2px; opacity: 1;\">[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;icoane-echipa&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<div class=\"icon-box-icon\"><img decoding=\"async\" src=\"https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Ticketing.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><h3 class=\"icon-box-title\">Ticketing system<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>Using our custom ticketing system, all support requests are categorized and prioritized ensuring optimal response and solution times.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<div class=\"icon-box-icon\"><img decoding=\"async\" src=\"https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Design-si-metodologie.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><h3 class=\"icon-box-title\">Methodology and Design<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>Our experts constantly analyze your business process and your needs, and can help you determine whether or not a specific process could benefit from a new feature implementation.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<div class=\"icon-box-icon\"><img decoding=\"async\" src=\"https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Asistenta.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><h3 class=\"icon-box-title\">24\/7 Assistance<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>Our standards guarantee quick intervention for critical incidents that may appear while using our implemented solutions. We pride ourselves on keeping our systems up and running perfectly all day, every day.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<div class=\"icon-box-icon\"><img decoding=\"async\" src=\"https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Actualizare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><h3 class=\"icon-box-title\">Updates<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>We assist you in understanding the changes and workflow modifications that come with every new major version update for your platform.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;sectiunea2&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<h2 class=\"block-title text-dark text-center\">Our approach<\/h2><hr class=\"hr-solid hr-custom\" style=\"border-top-color: #e32636; border-top-width: 2px; opacity: 1;\">[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;icoane-echipa servicii-principii sol-crm&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<h3 class=\"icon-box-title\">Knowhow<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>In specific cases, when the low degree of personalization slows down or inhibits the relationship with the clients and the expansion of the company, our consultants are prepared to offer sophisticated functionalities \u2013 from customer information management, to sales automation, call-center integration or complex performance reports.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<h3 class=\"icon-box-title\">Practices and standards<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>We always start with you and your needs so that we can offer you the right solution. Because we know the difference between treating a patient, granting a loan or providing gas. Positive change through customizing Microsoft 365 involves solutions that fit into your specific project that meet your expectations and fit into your budget.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon-box icon-box-vertical icon-box-dark icon-box-type-image bg-no text-left\">\n\n\t<h3 class=\"icon-box-title\">Customer oriented<\/h3>\t\t<div class=\"icon-box-description\">\n\t\t\t<p>We adapt the approach of the Microsoft Dynamics 365 solution according to the strict requirements of your business environment. Our great experience in collaborating with B2B and B2C companies in multiple business verticals allows us to offer you crucial information about best practices, but also efficient solutions for your problems in the CRM field.<\/p>\n\t\t<\/div>\n\t<\/div>[\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;sectiunea2&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<h2 class=\"block-title text-dark text-center titlu-ti\">Get in touch!<small class=\"h2\">Leave a message and one of our consultants will contact you in the next 24 hours<\/small><\/h2><hr class=\"hr-solid hr-custom\" style=\"border-top-color: #e32636; border-top-width: 2px; opacity: 1;\">[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][wpforms id=&#8221;7202&#8243; title=&#8221;false&#8221; description=&#8221;false&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"post-excerpt\">[vc_row offset_top=&#8221;180&#8243; is_overlay=&#8221;enable&#8221; overlay_opacity=&#8221;65&#8243; overlay_color=&#8221;#192435&#8243; class=&#8221;hitb&#8221; css=&#8221;.vc_custom_1613418133162{background-image: url(https:\/\/linksoft.ro\/staging\/wp-content\/uploads\/2021\/02\/Asset-1111.png?id=6602) !important;}&#8221;][vc_column][vc_column_text class=&#8221;titlu-pagina&#8221;] Support We continuously address your specific needs by developing new functionalities and optimizations.[\/vc_column_text][\/vc_column][\/vc_row][vc_row offset_top=&#8221;180&#8243; class=&#8221;partenerul&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] It often happens that software support requests are superficially handled by consultants that have already moved on to the next development tasks or&#8230;\n<\/p>","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6863","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages\/6863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/comments?post=6863"}],"version-history":[{"count":0,"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/pages\/6863\/revisions"}],"wp:attachment":[{"href":"https:\/\/linksoft.ro\/staging\/wp-json\/wp\/v2\/media?parent=6863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}